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How To Choose The Right Voip Service
By Hamesh Brown, Sat Dec 10th
The Voice-over Internet Protocol (VoIP) service is in a state offlux, and is still a budding technology that will offer severalnew features as it matures. While it is true to say that thereare many providers in the VoIP market with "unique" features oftheir own, one factor is common to all: they rely on thebroadband Internet connection and do not bring the traditionaltelephone providers into the scheme of things. In the process,they offer price packages that are substantially lower than thetraditional phone connection. So how do you evaluate one serviceprovider vis-�-vis another, and then install the connection inyour office or home? What should be your focus in selecting aspecific provider?
Here are a few tips that will assist you in your choice.
Suitability to your specific requirements
For a start, you must weigh the features offered by the leadingproviders such as Vonage, Lingo, and Skype, and apply thosefeatures to your specific work environment and requirements. Aservice provider might offer the best of features, but theyaren't any good if you cannot use them. If your priority is tomake a large volume of international calls, particularly toEurope and Asia, Lingo is for you. Lingo is also a good optionif you travel out of the US because you can carry your US numberwherever you go and call the US at local rates. Lingo also comeswith the lowest price for its range of features. Skype isdifferent from Lingo and Vonage in one important respect: itdoes not use a telephone as a go-between. While the Skypeoutgoing and incoming calls to/from a normal telephone is stillto fan out in terms of dependability, Skype is the best optionif you and your computer are inseparable and you have friendsand family who are similarly inclined. For PC-to-PC calls, Skypeis the best voice portal, and there is no price tag attached.
Voice quality and reliability
If your first priority is consistently good call quality, andyou don't mind paying a bit more, consider Vonage. Vonage comeswith almost identical features as Lingo, but there is minimalin-call lag and echo experience. With Lingo, be prepared tosacrifice on the quality of calls.
In the competitivemarketplace, each service provider promises the best of serviceand voice quality, and you cannot be sure about the product. Ifyou are investing in a monthly/quarterly/annual contract, it isbest to settle for a package that has a money-back guaranteebehind it. Both Vonage and Lingo offer trial periods.
Installation complicacies
You also need to consider how easy--or how difficult--it is toinstall the service, both as a business option and for home use.For a single user, the process is not half as complicated as formultiple users in an office environment. You must be sure thatthe saving you make from an economically viable service is notoffset by the installation costs. For example, you must keep inmind that in an office environment, the VoIP usage will putadditional stress on your broadband connection, and you mighthave to invest in increasing your Internet capability.
Broadband connectivity issues
Remember that VoIP needs broadband connectivity to befunctional. Prior to reaching a final decision on a VoIPpackage, you need to do a bit of research on the bandwidth thatthe service requires, and then ensure that your Internet serviceprovider is able to match up. If you face regular power orInternet outages, you may end up paying for a service you cannotput to optimal use. In such situations, it is always advisableto retain your traditional phone line as a backup.
Flexibility to opt out
VoIP is still in a nascent stage, and the future may bring innew providers with richer services. Therefore, it is importantnot to get into a long-term contract or commitment with anyservice provider; keep the flexibility-to-switch option withyou.
Internet telephony is the future, and even some traditionaltelephone service providers have conceded this by initiatingVoIP packages of their own. The choices are many, and growing.As the user, it is finally up to you to use the right package toyour best advantage.
About the author:Hamesh Brown enjoys writing about VoIP. For more information,see this
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